Systems Administrator (Servers, Email, Office 365, Azure)

Category: Full-time, Staff

Application Deadline: Until Filled

Posted:

Aug 13, 2023

Eastern Nazarene College, a fully accredited Christian liberal arts college on Boston’s south shore, is seeking a Systems Administrator responsible for providing management and support of servers, storage & backups, including Email, Office 365, Azure and other applications. Reporting to the Chief Information Officer, you will be working in close collaboration with end users and the ITS team. A bachelor’s degree in computer science, related field or at least five (5) years of experience in systems administration with working knowledge of email and windows server environments (Azure desirable) is required. Must possess a strong Christian commitment and embrace and embody the mission of ENC .

How-to-apply

Please submit your resume, along with a cover letter, and provide a statement of faith – a brief statement that describes your Christian commitment and your participation in a faith community – to careers@enc.edu.

DUTIES AND RESPONSIBILITIES:

Servers / Storage / Backups

Lead role in the design and migration to a hybrid cloud solution.
Experience supporting servers, storage and backup solutions both on-premise and cloud (Azure).
Expertise with Active Directory / Exchange / Outlook.
Support the server backup solution.
Work effectively with a small IT team.
Interface with vendors in support of new and existing implementations.
Monitor server performance and maintain operating systems security via patching and updates.
Troubleshoot, resolve and document hardware and software issues as necessary.
Report hardware failures to 3rd party for repair and replacement according to contracts in place.
Deploy SAN storage solutions which meet business objectives.
Manage SAN utilizing Dell’s Modular Disk Storage Manager.
Install and configure new and existing storage devices and corresponding software.
Monitor the performance, problems, and failures on the SAN and provide solutions/fixes.
Collaborate with IT management in capacity planning and future storage requirements.
Ensure consistent management of systems in accordance with industry standards and available budgets.
Design a backup plan ensuring the recovery of soft assets.
Implement the backup plan, perform backup operations, and monitor backups daily for efficacy.
Maintain the backup environment (hardware, software & cloud).
Test disaster recovery mechanisms.
Maintain virtual servers in order to best utilize hardware resources (Hyper-V).
Create and maintain SSL and SAN Certificates from DigiCert.
Improve IT efficiency and maximize ROI.

Email / Office 365

Create accounts based on user information supplied by the ERP system.
Configure users with appropriate licenses and groups within Office 365.
Maintain Power Shell scripts (local & Azure) used to automate account creation.
Track accounts to ensure inactive accounts are handled appropriately.
Troubleshoot problems with student, faculty and staff email accounts remotely or onsite.
Collaborate with ITS staff in regard to student email account needs.
Monitor Office 365 for administrative changes, systems outages, licensing, upgrades, status.
Maintain local Directory Synchronization linking Active Directory with Office 365 (Azure).
Support internal & external contacts by phone and email to troubleshoot and resolve email issues.
Maintain email distribution groups, address book, outlook resources / calendars.
Perform email recovery via Office 365 as required.
Provide forensics related to malicious emails.
Diagnose email communications failures.
Work with 3^rd parties as necessary to resolve issues, plan new projects, perform upgrades.
Address SPAM issues including identification of threats, whitelisting valid addresses.
Perform AD group maintenance to ensure users have appropriate levels of access to applications, file shares and servers.
Support internal & external contacts by phone and email to troubleshoot and resolve AD and email issues.

General

Cross-train to provide basic server and/or network administration redundancy for other ITS administrators with the possibility of promotion to other systems administration roles.
Troubleshoot server and network equipment as necessary to ensure maximum up-time.
Provide general IT support across the department as required to troubleshoot critical issues such as outages, etc. when the need arises.
Implement new systems by researching technical options and products as they relate to AD integration.
Write documentation in support of administrative procedures to be referenced on ITS knowledge base.
Provide ITS assistance on major campus events (New Student Orientation, etc.).
Open tickets with vendors as appropriate to address issues.
Research and implement advanced features to ensure full usage of purchased options and adherence to best practices.
As a key ITS employee, serves in a 24×7 on-call capacity as primary contact and in some cases secondary contact, monitoring email and text messages continually to ensure the highest degree of system and application up-time and availability.
Perform other duties as directed by the Chief Information Officer.

QUALIFICATIONS:

Hands on experience with Microsoft Office 365 Platform, Windows operating systems, Microsoft Hyper-V, Microsoft Azure.
Familiarity with email configuration and protocols (SMTP, SPF, DNS, etc.) as well as client setup including desktop and mobile device configuration.
Applications including Outlook, Office 365, Azure AD, Office Suite, Antivirus.
In depth knowledge of Active Directory and security policies.

Skills

A bachelor’s degree in computer science, related field or at least five (5) years of experience in systems administration with working knowledge of email and windows server environments. (Azure desirable)
Advanced experience administering servers and networked systems.
Experience working in close collaboration with end users and the ITS team.
Awareness of adhering to best practices with IT.
Strong documentation skills.
Experience supporting and training end users in the use of email communications systems.
May serve as a backup to other IT staff as appropriate and where skills are applicable.
Other duties as assigned.

Attributes

Integral member of the ITS Team.
Detail-oriented and thorough with demonstrated problem-solving skills.
Self-starter who takes initiative and is able to work independently and proactively.
Communicate effectively and maintain a positive rapport with faculty and staff.
Strong interpersonal skills and the maturity necessary to work effectively with staff of varied backgrounds, skills and personalities in order to achieve key objectives.
Commitment to a Faith Community and integrates the following Mission and Vision Statement, and the Defining Values of Eastern Nazarene College in every aspect of the work environment.

Who We Are

Eastern Nazarene College is a fully accredited Christian liberal arts college and member of the Council for Christian Colleges and Universities (CCCU) with approximately 1,000 students distributed across residential undergraduate, graduate, and adult studies programs. Nestled in a residential neighborhood minutes from downtown Boston, the college’s picturesque New England campus is a window into the world. While our faculty are leaders in their fields, actively involved in publishing and research, they are devoted to teaching and mentoring students in a nurturing, spiritually informed, and academically supportive environment. Students are encouraged to travel, engage in service projects, and participate in internship experiences as a part of their education. Through their classes, work experiences in Boston, and mission trips around the world, students are challenged to open their minds and hearts, preparing them for a lifetime of meaningful work and service to our nation and the world.

Our benefits include health, dental, tuition benefits for employee and dependents, generous paid time off, life and disability insurance, and more. In addition, as a staff or faculty member in our multi-cultural and close-knit community, you’ll enjoy a variety of unique benefits as you play an active role in achieving our mission and supporting our community.

Applicants should be committed Christians and active in a local church. Preference in hiring is given to those with Wesleyan convictions and background, though qualified applicants from other Christian traditions will be considered as well.

Mission
Eastern Nazarene College provides a transformational education that equips diverse students to lead and serve our world as agents of Christ’s love and truth.

Vision
Eastern Nazarene College will be widely-recognized as a leader in innovative Christian education, renowned for excellence in student achievement, vibrant intercultural community, and global impact

Values

Holistic education: We provide a holistic educational experience in the liberal arts and professional studies that integrates spiritual, academic, emotional, and social development.
Christian community: We facilitate the building of loving relationships so that we reflect the Spirit of Christ in our life together.
Student-centered: We orient our work around the success of our students, making every effort to be responsive to the unique needs, aspirations, and backgrounds of each one.
Wesleyan: Consistent with our rich Wesleyan holiness tradition, we create and maintain an environment which awakens and fosters truth, righteousness, and justice as made possible by God’s transforming grace through Jesus Christ.
Civility and hospitality: We intentionally welcome and embrace people from diverse cultures, viewpoints, and faith traditions.
Servanthood: We model servant leadership to our students and community by building a culture of listening, respect, encouragement, and support.
Authenticity and transparency: We are deliberately honest in our relationships, candid in our communication, and transparent in our governance in order to foster trust and confidence.
Excellence: In an effort to provide “the best in education and the best in Christian faith,” we strive for excellence that honors God in all our endeavors.
Strategic innovation: While remaining deeply rooted in our mission, we are boldly creative and innovative in the methods we employ.
Accountability: We keep promises, honor commitments, meet and exceed expectations, and are willing to be held accountable for the faithful fulfillment of our responsibilities.

Lifestyle Guidelines

Our lifestyle guidelines reflect the mission of Eastern Nazarene College and Manual of the Church of the Nazarene, including the Agreed Statement of Belief, The Covenant of Christian Character and The Covenant of Christian Conduct. The premise of our lifestyle guidelines is to exemplify such personal, moral, and religious conduct as shall be above reproach. This lifestyle premise is for everyone working and living on campus: students, faculty, staff, and administration. This lifestyle premise is a rationale for desirable behavior and attitudes.

We, as a Christian community, commit ourselves to the admonition of the Apostle Paul that we build our community up in love for each other. We will actively endeavor to be supportive and caring for each other in spite of whatever differences may develop concerning the operation of the College. While honest differences may exist and be vigorously debated, the College will not condone personal attacks on other members of the community.

To be in accord with the purposes and spirit of the College and with the doctrines and standards of the Church of the Nazarene, our lifestyle practices exclude: engaging in sexual acts outside of Christian marriage as defined by the Church of the Nazarene, the use of pornography, any acts of abuse, bullying or harassment, the use of profanity, gambling, theft, dishonesty, using tobacco in any form, participation in the occult and any other behavior that is detrimental to authentic Christian community and the maintenance of an atmosphere conducive to abundant life.

The historic understanding of ENC and the Church of the Nazarene with respect to alcohol is that abstinence best reflects our commitments to Christ, to our community and to holy living. This position is rooted in our acknowledgement of the destructive consequences in individuals, families and communities that can stem from the use of alcohol and demonstrates our commitment to standing in solidarity with those who have suffered from these consequences. As a result, it continues to be our strong preference that all employees abstain from the use of alcoholic beverages. However, we respect the fact that our employees come from a variety of denominational backgrounds that may not share this commitment to abstinence. Our expectation, therefore, is that all employees will abide by the behavioral commitments of their local church, will avoid drunkenness, and will under no circumstances possess, use, promote or distribute alcoholic beverages on campus, at any college event, or in the presence of students.

Additionally, ENC prohibits the possession, use, distribution or manufacture of illegal drugs and recreational marijuana, and the misuse of prescription drugs.

The College expects all employees to live by this lifestyle premise. We ask for an understanding of the need for lifestyle standards, a good spirit in keeping them, and cooperative efforts in improving them. As ENC employees, we ask you to consider the larger picture that what we do and the manner in which we do it reflects on ENC and affects the life of our entire community. We encourage prayerful discernment in all decision-making, as our desire is to glorify God in all our efforts.

Equal Opportunity
Eastern Nazarene College policy prohibits discrimination on the basis of race, sex, religion*, age, color, creed, national or ethnic origin, marital status, disability, genetic information, or any other protected class in all aspects of employment including the decision to hire, promote, discipline, or discharge. We actively encourage applications from underrepresented groups.*

*Christian Faith and employment at Eastern Nazarene College: Eastern Nazarene College is an expression of the Church of the Nazarene. It reserves the right to prefer employees on the basis of religion (Title VII, Section 702-703, U.S. Civil Rights Act of 1964). Preferred candidates demonstrate a strong commitment to the Christian faith, active participation in a local church, and a philosophy of Christian higher education consistent with the Wesleyan tradition.

Contact Us

Office Human Resources
Eastern Nazarene College
23 E. Elm Avenue
Quincy, MA 02170
careers@enc.edu
617-745-3723