Eastern Nazarene College, a fully accredited Christian liberal arts college on Boston’s south shore, is seeking a Network Administrator responsible for analysis, design, development and management of the campus network including support of Active Directory, Email & Office 365. Reporting to the Chief Information Officer, you will work in close collaboration with the ITS team. A bachelor’s degree in Computer Science (or equivalent experience) and at least 5-7 years of applicable network experience is required. Must possess a strong Christian commitment and embrace and embody the mission of ENC.
How-to-apply
Please submit your resume, along with a cover letter, and provide a statement of faith – a brief statement that describes your Christian commitment and your participation in a faith community – to careers@enc.edu.
DUTIES AND RESPONSIBILITIES:
The person in this position will also be responsible for learning Windows Active Directory, Exchange, Account Creation, Office 365, Microsoft Virtual Machines and iSCSI SAN systems in order to provide redundancy to the Windows System Administration team.
- Evaluate network infrastructure, document and make recommendations for next generation technology resulting in a well-documented, robust and redundant network
- Perform network software and hardware upgrades as necessary to keep the campus current
- Provide support for end user connectivity, network access, network security and problem troubleshooting to allow the campus to operate efficiently and effectively
- Administer servers supporting network-specific applications, physical wiring, network switches, routers, firewalls, wireless access points as well as the various protocols necessary to support them
- Work with vendors and staff to translate business requirements into technical solutions which allow the infrastructure to meet future needs of systems and users
- Develop and maintain business continuity systems including UPS and bandwidth redundancy which provide a high degree of system up-time and resiliency
- Utilize various tools and troubleshooting techniques such as packet capture, filter, debug and examination on network equipment and placing nodes in a debug state for analysis with vendor assistance or to assist IT staff in troubleshooting applications and/or systems issues
- Provide step-wise solutions to upgrades which minimize major outages and interruptions
- Use network tools to change and archive configurations to ensure prior revisions are available in the event that changes need to be reverted
- Manage projects of medium to high complexity using project management tools
- Continue development of systems which provide electronic feedback from network equipment in order to quickly alert staff of abnormal network conditions (ie: SNMP, Syslog, SMTP Email alerts)
- Provide an appropriate level of notification to the campus community of network events as they occur
- Follow proper change management procedures resulting in thoroughly planned implementations while limiting unplanned outages
- Support end users of the network with day-to-day operations, troubleshooting campus-wide as well as individual problems
- Develop detailed presentations for varied audiences, delivering them clearly and effectively
- Conduct training for staff on new network hardware and help staff work more effectively
- Ensure physical and logical security of the network through appropriate hardware and software configuration
- Perform network management; manage user accounts and security groups, assist with user and system installations as necessary
- Make appropriate recommendations for security enhancements
- Troubleshoot network problems/errors and work with vendors to resolve them, communicate necessary changes/updates and assist in implementation
- Acquire knowledge of and continue to document all aspects of network infrastructure
- Record all changes to the network, user issues and solutions as well as an organized log of events to be used as an aid in future troubleshooting using knowledge base tools
- Monitor network devices to prevent unauthorized network access
- Maintain password escrow procedures and change passwords on a regular basis
- Continually advances skills in technologies relevant to the campus infrastructure
- Prepare requests for budgeting of new initiatives for the next fiscal year which may include the request for proposals, quotes and basic documentation of requirement
- May supervise one or more direct reports as deemed necessary for the success of a particular goal
- Assist with a wide variety of IT projects as required to support the institution
Email / Office 365
- Create accounts based on user information supplied by the ERP system.
- Configure users with appropriate licenses and groups within Office 365
- Maintain Power Shell scripts (local & Azure) which automate account creation.
- Track accounts to ensure inactive accounts are handled appropriately.
- Troubleshoot problems with student, faculty and staff email accounts remotely or onsite.
- Collaborate with ITS staff in regard to student email account needs.
- Monitor communications for Office 365 administrative changes, systems outages, licensing, upgrades, status.
- Support internal & external contacts by phone and email to troubleshoot and resolve email issues.
- Maintain email distribution groups, address book, outlook resources / calendars.
- Perform email recovery via Office 365 as required.
- Provide forensics related to malicious emails.
- Diagnose email communications failures.
- Manage Microsoft forms in use by the institution.
- Work with 3rd parties as necessary to resolve issues, plan new projects, perform upgrades.
- Address SPAM issues including identification of threats, blocking suspicious email addresses, and whitelisting valid addresses.
- Assist with the setup and migration of local servers to the Microsoft Azure hosted environment.
Active Directory (AD)
- Maintain local Directory Synchronization linking Active Directory with Office 365 (Azure).
- Perform AD group maintenance to ensure users have appropriate levels of access to applications, file shares and servers.
- Support internal & external contacts by phone and email to troubleshoot and resolve AD and email issues.
General
- Cross-train to provide basic server and network administration redundancy for other ITS administrators.49.
- Troubleshoot server and network equipment as necessary to ensure maximum up-time.
- Provide general IT support across the department as required to troubleshoot critical issues such as outages, etc. when the need arises.
- Implement new systems by researching technical options and products.
- Write documentation in support of administrative procedures to be referenced in the ITS knowledgebase.
- Provide ITS assistance on major campus events (NSO, VIP, etc.).
- Open tickets with vendors as appropriate to address issues.
- Research and implement advanced features to ensure full usage of purchased options and adherence to best practices.
- Perform other duties as directed by the Chief Information Officer.
QUALIFICATIONS:
Skills
- 5-7 years applicable network experience
- Bachelor’s degree in Computer Science or equivalent experience
- Proven experience supporting and troubleshooting networked computer applications
- Provide clear, concise documentation, providing theory of operation as to why/how a particular configuration is chosen
- Knowledge of Microsoft technologies including Active Directory, Exchange, Office 365 and Hyper-V Server Virtualization
- Ability to troubleshoot network, server and/or application problems with protocol analyzers such as Wire Shark
- Ability to lead meetings and guide teams through an implementation process.
- Experience working in close collaboration with marketing teams as well as within ITS environments.
- Experience with IP Access Control Lists, Firewall Rules, Network Address Translation, Intrusion Detection and Prevention
- Understanding of critical TCP/IP Protocols such as DHCP, DNS, RADIUS, LDAP, SNMP, SMTP
- Understanding of LAN switching VLAN concepts, L2 and L3 Quality of Service mechanisms
- Understand basics of IP routing protocols and L2 spanning trees
- Wireless 802.11b/a/g experience desirable
- Awareness of adhering to best practices with ITS.
- Experience with Enterasys / Extreme Networks LAN and WLAN products, Fortinet Firewalls, Content Filters, and VPN
- Understanding of various LAN cabling types and their correct applications/capabilities
- Must possess a basic knowledge of physical wiring and cable termination and be prepared to complete smaller cabling jobs as required
- Knowledge of Microsoft technologies & applications including Windows, Active Directory, Exchange, Office, Project and Visio
- May serve as a backup to other IT staff as appropriate and where skills are applicable
- Other duties as assigned.
Attributes
- Integral member of the ITS Team.
- Detail-oriented and thorough with demonstrated analytical and logical problem-solving skills.
- Self-starter who takes initiative and is able to work independently and proactively.
- Communicate effectively and maintain a positive rapport with faculty and staff
- Strong interpersonal skills and the maturity necessary to work effectively with staff of varied backgrounds, skills and personalities in order to achieve key objectives
- Accessible to user community to foster involvement in any technology initiatives prior to selection by end-users to ensure technologies are appropriate and fit with current/future campus direction
- Ability to work independently as well as with a team to achieve project goals, providing regular project status updates to the ITS team
- Possess good written and oral communication skills in order to maintain a positive relationship with students, faculty, staff and guests
- Quick learner and able to work independently with a minimal amount of direction while demonstrating sound judgment, initiative, flexibility and patience
- Problem solve as challenging situations arise, multitask, and work effectively in an interruption-rich environment
- P a user-centered attitude and a philosophy of putting the “customer” first, as well as a desire to work in a team-oriented environment that serves a diverse population
- Commitment to a Faith Community and integrates the following Mission and Vision Statement, and the Defining Values of Eastern Nazarene College in every aspect of the work environment.
Eastern Nazarene College is a fully accredited Christian liberal arts college and member of the Council for Christian Colleges and Universities (CCCU) with approximately 1,000 students distributed across residential undergraduate, graduate, and adult studies programs. Nestled in a residential neighborhood minutes from downtown Boston, the college’s picturesque New England campus is a window into the world. While our faculty are leaders in their fields, actively involved in publishing and research, they are devoted to teaching and mentoring students in a nurturing, spiritually informed, and academically supportive environment. Students are encouraged to travel, engage in service projects, and participate in internship experiences as a part of their education. Through their classes, work experiences in Boston, and mission trips around the world, students are challenged to open their minds and hearts, preparing them for a lifetime of meaningful work and service to our nation and the world.
Our benefits include health, dental, tuition benefits for employee and dependents, generous paid time off, life and disability insurance, and more. In addition, as a staff or faculty member in our multi-cultural and close-knit community, you’ll enjoy a variety of unique benefits as you play an active role in achieving our mission and supporting our community.
Applicants should be committed Christians and active in a local church. Preference in hiring is given to those with Wesleyan convictions and background, though qualified applicants from other Christian traditions will be considered as well.
Mission
Eastern Nazarene College provides a transformational education that equips diverse students to lead and serve our world as agents of Christ’s love and truth.
Vision
Eastern Nazarene College will be widely-recognized as a leader in innovative Christian education, renowned for excellence in student achievement, vibrant intercultural community, and global impact
Values
- Holistic education: We provide a holistic educational experience in the liberal arts and professional studies that integrates spiritual, academic, emotional, and social development.
- Christian community: We facilitate the building of loving relationships so that we reflect the Spirit of Christ in our life together.
- Student-centered: We orient our work around the success of our students, making every effort to be responsive to the unique needs, aspirations, and backgrounds of each one.
- Wesleyan: Consistent with our rich Wesleyan holiness tradition, we create and maintain an environment which awakens and fosters truth, righteousness, and justice as made possible by God’s transforming grace through Jesus Christ.
- Civility and hospitality: We intentionally welcome and embrace people from diverse cultures, viewpoints, and faith traditions.
- Servanthood: We model servant leadership to our students and community by building a culture of listening, respect, encouragement, and support.
- Authenticity and transparency: We are deliberately honest in our relationships, candid in our communication, and transparent in our governance in order to foster trust and confidence.
- Excellence: In an effort to provide “the best in education and the best in Christian faith,” we strive for excellence that honors God in all our endeavors.
- Strategic innovation: While remaining deeply rooted in our mission, we are boldly creative and innovative in the methods we employ.
- Accountability: We keep promises, honor commitments, meet and exceed expectations, and are willing to be held accountable for the faithful fulfillment of our responsibilities.
Lifestyle Guidelines
Our lifestyle guidelines reflect the mission of Eastern Nazarene College and Manual of the Church of the Nazarene, including the Agreed Statement of Belief, The Covenant of Christian Character and The Covenant of Christian Conduct. The premise of our lifestyle guidelines is to exemplify such personal, moral, and religious conduct as shall be above reproach. This lifestyle premise is for everyone working and living on campus: students, faculty, staff, and administration. This lifestyle premise is a rationale for desirable behavior and attitudes.
We, as a Christian community, commit ourselves to the admonition of the Apostle Paul that we build our community up in love for each other. We will actively endeavor to be supportive and caring for each other in spite of whatever differences may develop concerning the operation of the College. While honest differences may exist and be vigorously debated, the College will not condone personal attacks on other members of the community.
To be in accord with the purposes and spirit of the College and with the doctrines and standards of the Church of the Nazarene, our lifestyle practices exclude: engaging in sexual acts outside of Christian marriage as defined by the Church of the Nazarene, the use of pornography, any acts of abuse, bullying or harassment, the use of profanity, gambling, theft, dishonesty, using tobacco in any form, participation in the occult and any other behavior that is detrimental to authentic Christian community and the maintenance of an atmosphere conducive to abundant life.
The historic understanding of ENC and the Church of the Nazarene with respect to alcohol is that abstinence best reflects our commitments to Christ, to our community and to holy living. This position is rooted in our acknowledgement of the destructive consequences in individuals, families and communities that can stem from the use of alcohol and demonstrates our commitment to standing in solidarity with those who have suffered from these consequences. As a result, it continues to be our strong preference that all employees abstain from the use of alcoholic beverages. However, we respect the fact that our employees come from a variety of denominational backgrounds that may not share this commitment to abstinence. Our expectation, therefore, is that all employees will abide by the behavioral commitments of their local church, will avoid drunkenness, and will under no circumstances possess, use, promote or distribute alcoholic beverages on campus, at any college event, or in the presence of students.
Additionally, ENC prohibits the possession, use, distribution or manufacture of illegal drugs and recreational marijuana, and the misuse of prescription drugs.
The College expects all employees to live by this lifestyle premise. We ask for an understanding of the need for lifestyle standards, a good spirit in keeping them, and cooperative efforts in improving them. As ENC employees, we ask you to consider the larger picture that what we do and the manner in which we do it reflects on ENC and affects the life of our entire community. We encourage prayerful discernment in all decision-making, as our desire is to glorify God in all our efforts.
Equal Opportunity
Eastern Nazarene College policy prohibits discrimination on the basis of race, sex, religion*, age, color, creed, national or ethnic origin, marital status, disability, genetic information, or any other protected class in all aspects of employment including the decision to hire, promote, discipline, or discharge. We actively encourage applications from underrepresented groups.*
*Christian Faith and employment at Eastern Nazarene College: Eastern Nazarene College is an expression of the Church of the Nazarene. It reserves the right to prefer employees on the basis of religion (Title VII, Section 702-703, U.S. Civil Rights Act of 1964). Preferred candidates demonstrate a strong commitment to the Christian faith, active participation in a local church, and a philosophy of Christian higher education consistent with the Wesleyan tradition.
