Senior Student Accounts Representative


Responsible for the day-to-day operation of student finances, including timely collection of student accounts receivables. Oversees student balances and provides communication to students and responsible parties. Provides in depth customer service to students regarding student financial matters. The Senior Student Account Representative will be a collaborative team leader and have strong communication skills and must support the traditions and values of Christian higher education.

  • Type: Staff
  • Posting date: 05/17/2019
  • Responsibilities:
    1. Participate in Student Account collection efforts for current account receivables (delinquent student accounts).
    2. Serve as primary contact for Student Accounts finances and payments. Coordinates, monitors and maintains all student account receivables and student account ledgers including billing and collections.
    3. Provide in depth customer service to students regarding payment information, including tuition and fee balances and instruction on proper payments.
    4. Assist students with account inquiries, statements and any miscellaneous financial questions
    5. Provide onsite payment agreement assistance to past due students
    6. Assist with researching student financial aid refund issues
    7. Post charges from departments to student accounts
    8. Accept student documentations and forms; responsible for getting documents to the right location
    9. Review student accounts for diploma and transcript request releases
    10. Provides support to Financial Aid department for refunds of tuition, fees and credit balances. Perform monthly reconciliation of financial aid funds.
    11. Maintains financial integrity of student accounts by monitoring student balances to identify errors and provide instruction on correcting issues.
    12. Provide summary statements, reconciles account balances and assists in the analysis of routine accounts in the preparation of financial reports.
    13. Maintain general ledger and subsidiary ledger accounts for financial aid students.
    14. Correct accounts when a check is returned NSF
    15. Assist with responding to student emails
    16. Monthly review of active payment agreements
    17. Distributes financial aid refunds in compliance with Federal Department of Education Regulations.
    18. Post student daily cash receipts – cash, check and credit cards
    19. Post other university department cash receipts including lockbox, admissions, dining services, Veterans Affairs, Development, wire transfers, scholarships, etc.
    20. Cash checks for university personnel pursuant to check cashing policy
    21. Reconcile daily cash receipts activity via daily Balance Out Sheet
    22. Prepare accurate bank deposits and bank deposit bags
    23. Other duties as assigned
  • Requirements:


    1. Bachelor’s Degree required
    2. Knowledgeable in Microsoft Office Suite applications
    3. Must be organized, accurate and detail-oriented
    4. Good math skills, enjoy working with numbers
    5. Mature, able to maintain confidentiality
    6. Comfortable learning new software/technology
    7. Experience in Student Accounts preferred


    1. Must be self-motivated and able to work within a team structure.
    2. Self-starter who takes initiative and is able to work independently and proactively.
    3. Strong work ethic.
    4. Commitment to a Faith Community.
    5. Integrate the following Mission and Vision Statement, and the Defining Values of Eastern Nazarene College in every aspect of the work environment.
  • Application Deadline: Until Filled
  • Start Date: Immediately
  • How To Apply:

    Applicants may make application by submitting their resume along with a cover letter and statement of faith.

  • Name: Director of Human Resources
  • Department: Human Resources
  • Address: Eastern Nazarene College, 23 E. Elm Avenue, Quincy, MA 02170
  • Phone: 617-745-3723
  • Email:

Eastern Nazarene College, a four-year, liberal arts, residential college of the Church of the Nazarene, located on Boston’s South Shore, seeks qualified persons to join a multi-cultural community to fill faculty and staff positions. ENC encourages women and minorities to apply. Applicants should be committed Christians and active in a local church. Preference in hiring is given to those with Wesleyan convictions and background, though qualified applicants from other Christian traditions will be considered as well.

MISSION STATEMENT The mission of Eastern Nazarene College is to serve God, the Church, and the World by providing a quality liberal arts education to students of all ages. Consistent with its Wesleyan heritage, ENC seeks to create and maintain an environment which awakens and fosters truth, righteousness, justice and holiness as made possible by God’s transforming grace through Jesus Christ.

LIFESTYLE GUIDELINES Our lifestyle guidelines reflect the “Articles of Faith and “Agreed Statement of Belief” of the Church of the Nazarene and the Mission Statement of Eastern Nazarene College. The premise of our lifestyle guidelines is to exemplify such personal, moral, and religious conduct as shall be above reproach. This lifestyle premise is for everyone working and living on campus: students, faculty, staff, and administration. This lifestyle premise is a rationale for desirable behavior and attitudes. To be in accord with the purposes and spirit of the College and with the doctrines and standards of the Church of the Nazarene, our lifestyle practices exclude: drinking alcoholic beverages, engaging in sexual acts with anyone other than your spouse, viewing pornographic and violent videos/movies, using illegal drugs or misuse of prescription drugs, participating in gambling, or using tobacco in any form. The College also asks employees to follow dress code guidelines. The College expects all employees to live by this lifestyle premise. We ask for an understanding of the need for lifestyle standards, a good spirit in keeping them, and cooperative efforts in improving them. As ENC employees, we ask that you consider the larger picture that what we do and how we do it reflects on ENC and affects other people as well as ourselves. Our desire is to glorify God in all our efforts.