Cable Television

Cable Television Channel Lineup

Coaxial cable is available at the ITS Help Desk for a nominal fee.

 

What cable television service does ENC provide?

What kind of TV is required for cable access?

Do I need to provide my own cables?

Where can I get a cable?

Do I need a cable box to receive channels in my room?

How do I program my TV to receive cable channels?

Where can I find the list of available cable channels?

Can I mount my TV on the wall?

I’m having cable issues. What are the basic troubleshooting steps?

Who do I contact for technical support?

Can I sign up for premium channels such as HBO, Cinemax or Pay-Per-View?

What if I have non-technical questions about the cable TV service?

Can I connect other devices?


What cable television service does ENC provide?

Cable service at ENC is provided by Privatel Inc., an outside contractor. Each room has a single cable TV wall jack to be shared by residents. ENC makes no warranty as to the availability of cable service provided by Privatel.
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What kind of TV is required for cable access?

A cable-ready digital television should work provided it has a QAM tuner, cable input and is capable of auto-programming. It is recommended that you have the original TV instructions and remote when programming. Older television sets may require a Digital to Analog converter available from Privatel but compare the cost of this device with a new set before purchasing.  ITS recommends purchasing a new digital TV for best results.
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Do I need to provide my own cables?

Yes. You’ll need a coaxial “jumper” cable to connect your TV or other device to ENC’s cable jack. Caution should be exercised in the placement of cables to avoid the creation of a tripping hazard. Make sure your cables are securely attached at both the wall and TV jacks.
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Where can I get a cable?

Most electronics or department stores stock these cables. An RG6 quad-shield coaxial cable is recommended. The ITS Help Desk has a limited supply of high-quality cables available for a nomimal fee.
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Do I need a cable box to receive channels in my room?

No. A cable box is NOT required to view cable channels.
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How do I program my TV to receive cable channels?

Use your TV’s on-screen menus to locate the auto-program function which can be run to discover all available channels. A remote may be required to do so. This can usually be accomplished by proceeding through the following options: “Menu, Antenna Source, Cable, Auto-Program, Search”.  Please refer to your TV’s instruction manual for details.
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Where can I find the list of available cable channels?

A detailed list of channels is provided on cable channel 19 as well as on the ITS web site. Additional ENC community access channels are also available.
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Can I mount my TV on the wall?

No. For your safety and to limit room damage, TVs must not be mounted on the walls.
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I’m having cable issues. What are the basic troubleshooting steps?

1) Check your cable connections; 2) See if other channels are affected; 3) Ask a neighbor if they have the same problem; 4) Check the ITS web site for known issues.
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Who do I contact for technical support?

Technical support issues should be directed to Privatel by emailing service@privatelinc.com after attempting the basic troubleshooting steps above.
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Can I sign up for premium channels such as HBO, Cinemax or Pay-Per-View?

No. The ENC cable package does not include premium channels. Channels cannot be purchased by residents.
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What if I have non-technical questions about the cable TV service?

General questions related to channel content and availability should be emailed to cableuse@enc.edu.
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Can I connect other devices?

Yes. Individual devices (DVDs, Tivo, etc.) are the responsibility of the student. Specific questions about configuration should be directed to Privatel.
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